On May 8th, 2024, Ascension, one of the titanic healthcare institutions in the United States, found itself in the grip of a sophisticated ransomware attack.

A worker inside the organization downloaded a malicious file they thought was legitimate. That one mistake plunged their network into chaos, endangering the privacy of countless patients. The attackers encrypted the company’s data, demanding a ransom for access, and threatened to expose millions of patients’ and employees’ sensitive information unless paid within 48 hours.

Over a month, from May 8th to June 14th, the attack disrupted Ascension’s normal operations, forcing some of its hospitals and clinics to postpone or cancel appointments, surgeries, and other services. The company also had to shut down its online portal and phone lines, leaving many patients and staff in the dark about their health records and schedules.

How could this happen to Ascension?

This raises the question, how could a cyberattack penetrate a well-defended organization like Ascension and hold it hostage? It’s necessary to consider both the sophistication of the attackers and potential vulnerabilities within the organization’s cybersecurity framework. Even with robust security measures, hackers continuously evolve their methods, exploiting the slightest oversight or weakness. Phishing campaigns, for instance, have become increasingly more intelligent, often tailored to deceive even the most vigilant employees. These can serve as a gateway for attackers to infiltrate an organization’s network, planting ransomware that gradually encrypts data until it seizes control over critical systems.

Moreover, the complexity of IT environments, especially in large institutions with thousands of servers and endpoints, creates innumerable points of potential failure. Regular maintenance, updates, and patches are required to safeguard against vulnerabilities; however, the sheer scale can lead to lapses, providing attackers with a window to exploit. Once inside the network, attackers can move laterally, escalating their access rights undetected due to insufficient segmentation of networks or inadequate monitoring of internal traffic. This blend of ingenuity by attackers and inevitable gaps in an organization’s security posture allows such devastating cyberattacks to take root and exert a stranglehold on vital operations, underscoring the relentless arms race between cybersecurity defenses and cybercriminal tactics.

What was the impact of the attack?

Evidence from their cybersecurity investigations indicated that the attackers were able to take files from seven of the approximately 25,000 servers they have across their network. These files contained Protected Health Information and Personally Identifiable Information.

Ascension’s reputation, financial situation, and legal standing were all under scrutiny following the attack. The company dealt with a public backlash from its customers, who felt betrayed and vulnerable because of the breach. Because of this, they face potential lawsuits from the victims of the attack, who could claim damages for the exposure of their confidential information and the disruption of their medical care. They even encountered regulatory scrutiny from the authorities, who could impose fines and sanctions for the violation of HIPAA and other laws that protect the privacy and security of health data.

Downtime is expensive, and though Ascension had disruption protocols and procedures in place, patient care delivery and clinical operations suffered as multiple systems were shut down. The approximate cost of downtime for larger organizations is roughly $16,000 per minute ($1 million per hour).

Additionally, delays stretched well beyond the one-month timeframe after the Electronic Health Record (EHR) came back online because there was extensive backlogged data entry from that period that needed to be completed.

What can we learn from this incident?

The attack on Ascension was a wake-up call for the healthcare industry. It serves as a good reminder that no organization is immune to cyberattacks and that the consequences can be devastating and far-reaching. It’s also a critical reminder that prevention is better than a cure and emphasizes the role end-users play in your organization’s safety.

Here are some best practices that can help organizations protect themselves from cyberattacks:

• Prioritize regular staff training about cyber threats and best practices to avoid them, such as using strong passwords, avoiding phishing emails, and reporting any suspicious activities.
• Continuously foster a culture of security. Encourage employees to take ownership of their role in maintaining organizational security and to report suspicious activities without fear of reprisal.
• Conduct regular risk assessments and audits of your IT systems and networks, and identify and address any vulnerabilities or gaps.
• Consistently monitor and analyze your network traffic. Continuous monitoring can detect unusual activities that may indicate an ongoing attack, allowing for swift action.
• Implement robust backup and recovery plans and test them frequently to ensure that the data can be restored in case of an attack.
• To prevent unauthorized access and tampering with data, use strong encryption and authentication methods and limit the access and privileges of users and devices.
• Update and patch software and hardware regularly, and use the latest security tools and solutions to prevent the exploitation of any known or unknown vulnerabilities.
• Implement multifactor authentication (MFA). Requiring more than one form of verification to access sensitive systems and data greatly enhances organizational security.

The unfortunate incident involving Ascension serves as a poignant reminder of the vulnerabilities that exist. While this event was undoubtedly traumatic and had significant repercussions for the organization, it also provided a valuable learning opportunity for the rest of us.

By analyzing and understanding the breach at Ascension, we can all emerge better prepared and more robustly protected for the future.

Feeling uneasy about your security?

In the wake of such advanced cyber threats, it’s clear that maintaining robust security measures is not just recommended; it’s essential. At CCB Technology, we understand the complexities and evolving nature of cyber threats. Our suite of services, including comprehensive Phishing Awareness Training, round-the-clock monitoring, and expert breach remediation, are designed to fortify your defenses and restore your confidence in your digital security posture.

Partner with us and take a proactive step towards safeguarding your organization against the unpredictable challenges of cybersecurity. Let’s work together to build a resilient and secure future.

Contact us today and learn how we can tailor our solutions to meet your unique security needs.

The post A Single Click: Lessons from Ascension’s Ransomware Attack appeared first on CCB Technology.

It quickly went from helping companies declutter filing cabinets to migrating entire business processes to the digital landscape.

While this rapid growth offers a constant stream of new tools to boost productivity and profitability, it also demands continuous innovation to stay ahead of the competition.

If you’re reading this, you know that keeping pace with technological advancements is always easier said than done.

Upgrading your IT infrastructure can be daunting, especially if you:

• Struggle to find and test IT solutions to address your business needs
• Lack the internal capacity and the resources to complete projects
• Don’t have a trusted provider to monitor and support your IT systems

Here’s where our 30+ years of experience providing IT services to more than 40,000 organizations comes in.

We understand that every business has unique needs and goals. That’s why we take a tailored approach, finding and testing the best solutions that perfectly align with your situation.

We provide training for your staff and connect you with over 300 vendors to get you the best prices, ensuring your tech pursuit won’t hold your business back.

We also stand by the quality of our work. Not only do we provide reliable tech, but we also offer proactive monitoring and 24/7 support, guaranteeing everything runs smoothly.

 Yes, these lines could make us sound like we’re overpromising. You’ve likely heard these statements countless times from other IT service providers.

But here’s how confident we are about providing impeccable customer experience: if you’re unsatisfied within the first three months, you get your money back.

“CCB knows what they’re doing. Their proposals and advice are built on their deep IT knowledge and [are] predicated by caring about seeing you succeed.

That’s rare these days.”

Ken Ervin | Vice President of Operations, Concerned Women for America

Are you ready for your business’ digital transformation? Call 1-800-342-4222 or click here to schedule a free, no-obligation consultation with our experts.

What Are IT Services?

Think of your business as a machine and your staff as the cogs, gears, and pistons—the components making the entire system run.

 IT (information technology) services act like oil—the lubricant that prevents your enterprise’s internal machinery from breaking down and keeps everything running smoothly.

In other words, IT services combine business understanding with technical skills to help organizations create, manage, and optimize information access or business processes through technology.

Getting IT services involves a broad spectrum of options. It could mean anything from rolling out Microsoft 365 migrations to outsourcing IT infrastructure management to ensure your systems operate efficiently and securely.

What Does an IT Service Provider Do?

An IT service provider is what it sounds like—an entity that provides the tech know-how and IT solutions that can help your business grow through innovation and the power of technology.

An IT service provider will handle your tech initiatives, from procuring hardware and software to optimizing, implementing, and maintaining your IT environment.

For us, however, an IT service provider is more than that.

We pride ourselves in being a managed service provider (MSP) motivated by client success and dedicated to going beyond the traditional role of tech providers.

You’ll receive well-planned and executed IT solutions tailored to your unique business needs, budget, and timeline—not off-the-shelf services.

After all, we’re not solely a company that fixes computers—we’re an extension of your team.

The Evolution of IT Services

The IT industry has come a long way.

In the early days, IT services were all about helping you with the basics—setting up your computers and installing software.

Then came the 90s, the dawn of the internet age, where IT services shifted focus to managing networks and helping build your online presence.

Fast-forward to the “era of data” or the 2000s, when IT service companies would have helped you with data storage and cybersecurity.

Did you notice a pattern? IT services have constantly adapted alongside ever-evolving technology.

Today, outsourcing technology services would mean equipping your business with innovations, such as:

• Artificial intelligence (AI): Gives you machine learning-backed insights and helps automate your routine tasks
• Cloud computing: Enables you to access, save, and manage essential files remotely
• The Internet of Things (IoT): Allows you to link all sorts of devices to the web and make data processing more efficient

Our IT team works closely with you to understand your needs and identify the best solutions.

We leverage the latest technology, following established protocols, to deliver a secure and successful implementation within your environment.

But don’t worry. You’ll never pay for mismanaged IT. We put our expertise to work so we can deliver results, satisfaction, and peace of mind. 

Why Is IT Support Important for Businesses?

Whether you run a large enterprise, a small business, or a nonprofit organization, you’re likely using some form of technology to ensure your processes operate efficiently and your customers enjoy quality IT services.

But what happens when that tech eventually goes dark?

IT-related disruptions can arise unexpectedly—today, tomorrow, or next year.

The point is that if your in-house IT team—if you even have one—isn’t equipped or trained to resolve these issues, it can result in prolonged downtimes and keep you from conducting business as usual.

An experienced IT support services team can offer your company the following:

• Monitoring: Effective tech support can give insight into your IT infrastructure’s health and security.
• Increased productivity: Well-maintained IT systems, backed by excellent support, help prevent technical glitches and streamline your workflow.
• Enhanced security: Data breaches can be devastating. IT support services help you implement robust security measures to protect valuable data.

Improve Efficiency and Cut Expenses With Our Digital IT Services and Solutions

You may think it unlikely, but according to our research, each of your employees wastes an average of 22 minutes daily on IT issues.

Unfortunately, time is money.

We can help you stop these disruptions, improve business efficiency, and lower operational costs.

How? With our preventive PC (personal computer) maintenance support and 24/7 helpdesk care.

Not only do we provide business solutions that integrate seamlessly into your existing technology, but our highly trained team can also quickly respond to any tech events that can affect your IT environment.

The best part? We can streamline the support process and provide training to empower your team, allowing you to regain the time and resources your enterprise needs to dominate its niche.

“I love to brag about CCB as our helpdesk partner because of the great customer service I receive from their support team.

They provide great communication and never give up—even when finding a solution is a challenge.”

Janelle Thompson | Marketing Manager, Premier Staffing

What Are the Different Types of Information Technology?

Think of IT as a giant tech buffet—there’s something for everyone.

Whether you need a more efficient communication method or software that cuts time from some of your processes, IT offers a toolbox of solutions that can help you tackle almost any business challenge.

So, what are your options? Here’s a taste of some of the most sought-after tech solutions:

Microsoft Azure

Have you ever wished to ditch your bulky servers and access your data from anywhere? Microsoft’s Azure platform is the realization of that desire.

Essentially, Azure replaces or supplements your physical data center with a cloud-based one, supporting your business through multiple functions, such as allowing you to back up data and host and develop web and mobile apps.

And here’s the best part: Azure is super flexible. You only pay for what you use, making it an economical option for businesses of all sizes.

Software as a Service (SaaS)

Imagine your enterprise no longer needing to install software and, by extension, eliminating often expensive software licenses.

That’s the beauty of SaaS (software as a service).

In a nutshell, SaaS lets you “rent” applications from cloud service providers, such as email, calendars, and office tools like Office 365, and gives you access to these programs through your web browser.

Networking Services

Your company’s network is the digital backbone that connects your devices and facilitates communication between your team members.

Network infrastructure services ensure your network’s reliability and security by building, optimizing, and maintaining routers, modems, and security measures.

Mobile and Remote Networking

As the COVID-19 (coronavirus) pandemic has shown, flexibility and adaptability are essential for business success.

Mobile and remote networking allows employees to work securely from anywhere, using their laptops, tablets, or smartphones.

If you want to keep your team connected and productive even on the go—or if you want to save on office overhead costs—consider mobile and remote networking IT services.

Unified Communications

Juggling several communication channels, from emails and phone calls to instant messaging and video conferencing apps, can be overwhelming.

Unified communications consolidate all these methods in one user-friendly platform like Microsoft Teams.

With this type of IT, collaboration and information sharing in your organization become easy, boosting productivity.

Voice Over Internet Protocol (VoIP)

Does your organization have multiple locations or remote teams? If yes, how do you handle long-distance communication?

Voice over Internet Protocol (VoIP) solutions provide an alternative by shifting your channels from traditional phone lines to the internet.

The benefits? VoIP offers features not available with a standard telephone, such as call recording and voicemail to email (delivering voicemail straight to your inbox).

Communication Management

It may sound like a no-brainer, but effective communication tools are vital for any business.

But in today’s digital world, having the tools isn’t enough—it’s equally important to communicate the importance of security.

Yes, giving you the right tools ensures your team can communicate effectively, internally and externally. However, communication management should and must go beyond that.

It must also involve planning, training, and implementing communication strategies that foster a culture of security awareness within your organization, especially regarding sensitive data and network security.

Email Services

Email remains a critical channel for businesses, from sending company updates to nurturing customer relationships.

IT service providers’ email services ensure you leverage this communication tool by helping you choose a reliable and secure email provider.

Some IT service providers may even work alongside your sales and marketing departments to help them effectively communicate with customers and generate leads.

Information Security or Cybersecurity

Here’s an interesting tidbit: there are over 450,000 new malicious programs daily.

In short, cybersecurity is no longer an option; it’s a necessity.

Enter cybersecurity services—your business’ digital suit of armor, protecting your valuable data from cyberattacks and keeping your critical information safe and secure.

Leveraging this area of IT provides your company with armor and gives you insight into your infrastructure’s vulnerabilities and areas for improvement.

Firewall Services

Firewalls are like bouncers for your digital nightclub. They’re critical security measures that protect your business by controlling network traffic—only allowing authorized users and data to come in.

There are various firewall solutions to bolster your network security, including:

• Hybrid models: Give you additional control and network monitoring beyond basic firewall rules
• Unified firewalls: Offer a single solution to secure all your internal and remote devices

An experienced IT provider offering firewall maintenance and monitoring as part of their solutions will choose the right fit for your business.

Antivirus Protection

As they say, “Prevention is better than cure.”

And what better way to safeguard your devices and IT infrastructure from digital threats than with antivirus and antimalware software?

With antivirus protection services, you equip your business with digital security scanners that monitor, pinpoint, and eliminate malicious programs lurking on your systems—it’s that straightforward.

Data Backup and Restoration

What keeps you awake at night? For many business owners, it’s the thought of losing one’s essential data from a natural disaster or cyberattack.

Don’t let unexpected IT disasters slow your company’s momentum!

Data backup and restoration services help you preserve your business data and store them in cloud or off-site locations, allowing you to recover them and get back on track in case of unforeseen problems.

With this area of information technology, you never have to worry about losing all your hard work.

Software Development

Not all software applications are plug-and-play. Some will even have features your business may never utilize or find a use for.

If only your hard-earned dollars could be spent on apps that precisely fit your business needs. Custom software makes this possible.

Software application services can help turn your vision into reality—create a program that fits your specific requirements and, most importantly, improves workflow and productivity.

Troubleshooting and Technical Support

When it works, technology can be a game changer for many businesses. But when it doesn’t, it can be a crutch.

Software glitches, hardware malfunctions, and other IT issues can distract your team from what truly matters: ensuring your business is operating smoothly.

Here’s where troubleshooting and technical support services come in.

These solutions provide the help you need to resolve technical challenges and keep your IT systems running smoothly.

Remote Support

What if your company’s home base is inaccessible? What if your enterprise doesn’t have a physical presence?

With remote support services, you don’t have to worry about unexpected IT problems halting your operations.

After all, MSPs that provide remote support can diagnose issues and troubleshoot errors remotely.

Hardware Installations and Maintenance

Your business thrives on a robust foundation. Hardware installations and maintenance services provide that bedrock for your IT infrastructure. 

From setting up new computers and configuring printers to performing preventative maintenance and updating these units, this area of IT lets you focus on running your enterprise while IT providers handle the tech.

Monitoring

No one can see the future. But monitoring service providers come close—catching minor glitches before they become major headaches.

By proactively monitoring your systems and networks, IT providers can pinpoint and handle potential issues before they become more significant problems.

Technology Training

Technology is constantly evolving. Unfortunately, old habits die hard. 

Implementing or integrating new tech into your business processes may disrupt your staff’s workflow, especially if they’ve grown accustomed to their existing IT environment.

With technology training services, you can empower your team with the skills and knowledge to ease their transition and help them utilize your IT tools and resources to their full potential.

Project-Related Staffing

Are you struggling to maintain and fill IT positions in your organization for tech-related ventures?

Don’t worry. Some IT providers that offer managed IT services, whether full or co-managed, provide technical specialists such as a vCIO (virtual chief information officer) or dedicated project team.

Their job? Evaluate your current tech situation, design and implement IT solutions, and ensure project quality and performance.

Hybrid IT Services

Cloud services allow you to move your IT infrastructure to the digital realm. One primary benefit is that you eliminate the need for an in-house IT environment.

The most notable disadvantage is that you’re leaving control to your cloud service provider.

Hybrid IT services solve this problem by letting you use a cloud-based system and an on-premises one.

Other IT Services

Data Analytics

Data is the new gold. It’s the reason cybercriminals aim their attacks at businesses like yours.

Why not utilize this valuable asset for yourself?

Data analytics services help you make sense of all your data by collecting, analyzing, and transforming it into actionable insights for your enterprise.

IT Development

IT development goes beyond building software. It’s a strategic partnership that helps you leverage technology to achieve your business goals.

From comprehensive planning and QA (quality assurance) testing to migration and maintenance, IT development ensures your tech investments deliver maximum value and a competitive edge.

Printing IT Services

For many businesses, printing is an integral part of their operations. But is tasking your staff to handle all your printing needs the best use of their time? What happens when in-house printers fail?

Printing as a service (PaaS) lets you use your team’s resources more efficiently and eliminates the need to invest in new printers when old ones break down or hire technicians to fix them.

After all, this branch of IT can assist with your high-volume printing requests, maintain backups of your essential business documents, and even organize them for easier access.

Automation

Imagine a world where your team doesn’t have to waste time on tedious tasks and is free to focus on what truly matters.

That’s what automation can give you.

With automation services, you can—you guessed it—automate repetitive and error-prone tasks like data entry, form processing, and even email communications.

Artificial Intelligence 

AI (artificial intelligence) can revolutionize the way your business works, from helping you predict potential issues in your IT systems to providing round-the-clock support for your end-users.

However, responsible implementation is critical. After all, not all AI solutions are created equal.

For this reason, it’s best to work with an IT provider that prioritizes data security, privacy, and responsible practices. Doing so ensures your AI adoption is seamless and minimizes risks.

Didn’t find the IT service you’re looking for? Let’s talk. Call 1-800-342-4222 or click here to schedule a free, no-obligation consultation with our experienced IT professionals.

IT Services In the Industry

IT services are the “guy in the chair” for modern businesses, keeping everything running smoothly behind the scenes—the Alfred Pennyworth to Batman or the Ned Leeds to Spiderman.

But unlike most superheroes, you’re not limited to one assistant.

The information technology industry encompasses various services, from hardware support and software development to cybersecurity and cloud computing.

Unfortunately, this abundance of options can make it challenging for business owners to identify what form of help they truly need.

So, to help with your decision-making process, here are some things about the IT services industry you should consider:

Market Size

The IT services market in the US (United States) is a powerhouse, and it’s only getting bigger.

Forecasts indicate that the industry’s revenue will grow to over $710 billion in 2024, driven by more than 497,000 participating businesses.

This growth is driven by various factors, including the need for reliable IT infrastructure to support remote and hybrid work models.

However, the most influential element impacting the expansion of IT services is the rising desire of business owners to digitize their processes.

What does a more robust IT services market mean for you?

Simple: you’ll find no shortage of providers offering tech innovations to help you improve efficiency, security, and competitiveness.

Market Segments

The IT industry is made up of several distinct segments that cater to specific needs.

For instance, cybersecurity focuses on providing security solutions, such as antimalware protection programs.

On the other hand, the systems maintenance and repair sector is all about providing IT support services.

However, cloud computing is showing the most significant growth among the various segments of the broader IT services market.

And why wouldn’t it?

After all, cloud computing services allow businesses like yours to manage analytics, databases, networks, servers, software, and storage remotely, eliminating the need for an in-house infrastructure and the costs that come along with one.

Industry Trends

In an industry that’s constantly evolving, IT trends come and go.

Artificial intelligence and its potential to automate business processes and provide intelligent, data-driven insights are certainly attracting attention.

But if we’re talking about the hottest trend, it’s edge computing.

Essentially, edge computing allows you to speed up the response times of your remote devices, allowing you to get detailed insights from your data quickly.

If you want to leverage information technology to improve your business’ efficiency and profitability, consider looking into edge computing.

Unique Aspect of the Industry

While the COVID-19 pandemic was undoubtedly a dark period for many, it taught businesses valuable lessons.

One of the most significant is that enterprises can still function effectively even with a remote workforce.

And that would not be possible without the IT industry and its ability to empower off-site work and enable collaboration—the sector’s unique aspect.

Challenges and Solutions in IT Services

Information technology services can offer various benefits for your organization. Unfortunately, they also come with their fair share of downsides, including the following:

• Keeping up with security threats: Just as tech innovations happen daily, digital dangers arise daily, too, making cybersecurity a persistent challenge.

But with our cybersecurity services, you’ll never have to worry. After all, we leverage emerging security technologies to prevent, detect, and respond to any threat—new or otherwise.

• Staying ahead of the curve: The IT industry moves at breakneck speed—what’s cutting-edge today may be obsolete tomorrow.

But don’t get caught off guard. Our reliable solutions and proactive strategic business reviews (SBRs) help you stay at the forefront of technological innovations.

We’ll streamline upgrades and software rollouts, ensuring your business leverages the latest tech and mitigating the risk of outdated systems holding you back.

• Encouraging innovation: Embracing new tech to gain competitive advantage can sometimes cause adoption challenges, especially for your less tech-savvy team members.

That’s why, apart from delivering you the latest technologies, we can also provide training to ensure your staff is equipped with the skills and know-how to utilize IT innovations fully.

• Managing costs and ROI: IT isn’t cheap. Small businesses spend around 6.9% of their revenue to stay relevant in this digitally dominated age.

But we believe IT should never hinder your company.

When you partner with us, expect us to deliver budget-minded IT solutions that maximize every dollar you spend and give you unbeatable returns on investment (ROI).

“Should I Use IT Services?”

Considering outsourcing your IT needs to an MSP like us? Here are some signs that your business could benefit from our IT services:

• Your in-house team lacks the resources to complete tech initiatives on time and within budget
• You struggle to test new IT solutions thoroughly before deployment 
• You’re finding it challenging to define unified IT goals
• Complex dependencies between your IT environment’s components are hindering innovation
• You don’t have a guiding voice to help you make informed tech decisions

If you have these concerns, you’re a prime candidate for IT services.

How to Choose the Right Type of IT Services

Knowing you need IT help is only one part of the equation. Determining what type of help your organization needs is another.

Here’s where our expert IT consulting services come in.

We understand that every business has unique information technology needs. That’s why we listen first instead of rushing to sell you a solution.

We’ll assess your current tech situation, identify areas for improvement, and design a customized plan to optimize your processes and workflow for growth.

“CCB has been our IT provider for our nonprofit agency for 26 years. They listen to your needs and respond with the proper solutions to meet them.

They are truly a gem in the IT services space.”

Dana Brown | Chief Technology Officer, Health Solutions

So, if you want guidance on choosing the IT services that would benefit your enterprise, let’s talk!

Why Choose CCB Technology IT Services?

Here’s something that you may find surprising. In our 30+ years as an IT service provider, we have a 98% client retention rate with over 40,000 clients under our belt.

The organizations that come to us for IT help stay. And here’s why:

• We’re committed to doing the right thing. You can count on us to be honest and transparent in all our dealings.
• We’re passionate about technology and its potential to transform your business. That’s why we’re driven to find innovative solutions to help you achieve your business goals.
• We take ownership of our work and are committed to delivering results. We’ll set clear expectations, solve problems, and apply what we’ve learned from our experiences.
• We foster lasting partnerships with our clients through trust. We follow through on our commitments and communicate openly.
• We’re not perfect. We’re always learning and growing as a company. We value different perspectives and believe that collaboration leads to the best solutions.
• We’re never satisfied with the status quo. We continuously strive to make our services better and empower our clients to achieve growth.

Partnering with us means partnering with a team that takes pride in understanding your business and is committed to your success.

But don’t just take our word for it. Check out our case studies to understand why clients stay and trust us with their IT projects.

“I’ve worked with CCB for 20 years, and I know they are a company with integrity.

I trust them and know that if they tell me something, it’s the truth. They are the only company that has access to our systems.”

Jon Keatts | Director of Information Technology, Russell Cellular

If you’re ready to experience the CCB Technology difference, call 1-800-342-4222 or click here to schedule a no-obligation consultation with our IT professionals.

Alternatively, feel free to visit our offices to discuss your IT challenges by visiting our Wisconsin office, located at 8411 Corporate Drive, Mount Pleasant, WI 53406.

Frequently Asked Questions

1. What are the basic elements of an information system?

An information system (IS) has five components:

• Computer hardware: All the physical technology that lets you access data and communicate, such as keyboards, routers, and even smartphones
• Computer software: The programs and applications that tell your hardware what to do
• Telecommunications: The elements that connect your devices to form a network, such as ethernet cables or wifi
• Databases and data warehouses: Where your data is saved and retrieved
• Human resources and procedures: The human component of an IS—the people needed to run your IT system

2. How can CCB technology help your business save money on IT services?

We can help you reduce your IT costs in various ways. Here’s how:

• Budget-friendly solutions: We’ll find the perfect tech fit within your budget, ensuring value without overspending.
• Predictable pricing: Our monthly flat rate eliminates surprises. And if you sign a multi-year agreement, you can lock in this price for years to come with no hidden fees.
• Vendor network advantage: We leverage our partnerships with over 300 vendors to negotiate the best possible deals on your behalf.
• Referral rewards: Reduce your IT expenses further with our referral program. Get rewarded for pointing others our way.

3. Can we help your company address cybersecurity concerns?

Yes, we can help your business overcome cybersecurity challenges through cutting-edge security solutions and a proactive approach to keeping you up-to-date on current security trends and cyber threats.

4. How can we assist you with staffing challenges?

Through our IT services, you gain access to tech experts, from our helpdesk personnel to virtual CIOs (chief information officers).

5. What kind of support does CCB Technology offer?

Our round-the-clock helpdesk support team can assist you with your tech issues in no time—we have an average response time of under three minutes.

We also offer remote desktop support, ensuring your systems always perform optimally and no unexpected IT events disrupt your team’s workflow.

6. What does a dedicated network admin do?

The network administrator is responsible for keeping your computer network running as efficiently as possible.

While the precise initiatives a dedicated network admin undertakes will vary depending on your unique needs, they typically involve the following:

• Installing and configuring network hardware such as servers and routers
• Upgrading, maintaining, and troubleshooting the IT infrastructure
• Implementing network security measures and monitoring potential threats

7. How does the dedicated virtual CIO support your business?

Besides helping you hit project milestones on time, our vCIOs support your enterprise by ensuring your technology is optimized to improve your processes and aligned with your organization’s goals.

The post IT Services: What It Is and How It Can Help appeared first on CCB Technology.

Changing the Way We Work

We’ve already seen self-checkout technology reduce the retail workforce, and AI-powered live chat is driving the customer support profession to extinction. Self-driven vehicles may completely change the transport industry, putting truck drivers and logistics workers out of business. Automated phone and scheduling services may also end the need for office administration staff.

Many other professions won’t be safe for long, either. Hospitals and pharmaceutical chains are using automated machines to replace human pharmacists. Surgeons are now competing with sophisticated surgical robots. Recently, a law algorithm obtained a 70 percent success rate when tested in thousands of cases.

Predictions are that AI will transform the global economy, affecting as high as 40 percent of jobs as we know them today. However, in all things where there is change, there are both negative and positive. AI in the workplace offers both and could potentially transform industries for the better.

Potential Benefits of AI Integration

Boost Efficiency and Productivity

One of AI’s key benefits is increased efficiency and productivity. According to the Nielsen Norman Group, user performance improved by 66% across three case studies. AI-powered systems can automate repetitive tasks, saving time and resources and allowing employees to focus on more strategic, complex work. For example, AI can optimize manufacturing production processes, reducing errors and increasing efficiency.

Improve Data Analyzation

AI integration will allow for quicker, improved decision-making since it can analyze large amounts of data and find trends and patterns that may not be apparent to humans. Using AI in the financial industry could mean an increase in the GDP by 7% since AI algorithms can analyze market data to make investment recommendations and help businesses make data-driven decisions that gain a competitive edge.

Skills and Training for the AI Workforce

AI is also initiating many new job opportunities for the next generation directly related to the AI field and several associated with IT, including computer support specialists and software developers, with nearly a half-million additional positions are expected in the next decade. Additional skill sets will be needed in coding, data analytics, and systems infrastructure.

The future AI job market demands both formal education and continuous learning. While it will necessitate educational institutions to offer AI-related courses and programs, AI’s rapid advancement will require lifelong learning, critical thinking skills, and ongoing development to stay updated in the field.

Ethical Considerations in AI Employment

The potential for bias is one of the key ethical considerations in AI algorithms. Since AI systems learn from data, biased or discriminatory data may perpetuate those biases in AI output. For example, an AI algorithm used in hiring could discriminate against certain demographic groups, so establishing diverse and unbiased datasets will be needed.

Data privacy and protection are other ethical considerations that AI could impact, leading to concerns about privacy and the security of personal information. It will be crucial to establish robust data protection policies that give individuals control over their personal data being used within AI systems.

The bottom line is that transparency and accountability will be important in using AI systems because they can be complex and challenging to understand. AI integration in employment will mean establishing fair, explainable, and ethically used systems.

The Future Outlook in the Age of AI

The job market will likely undergo significant changes as AI continues to advance. However, the job outlook depends greatly on the adoption and implementation of AI technologies. Businesses and policymakers will play a huge role in determining its inclusion in the workplace and, therefore, the extent to which it impacts jobs.

The future of work in the age of AI is dynamic and evolving. While there are concerns about job displacement, there are opportunities for new roles and job functions. Balancing automation and human-based labor will be essential to ensure a sustainable and inclusive workplace.

By embracing AI technologies and investing in skills development, individuals and organizations can navigate the changing work landscape and thrive in an AI-driven economy.

Fascinated by the possibilities of AI?

AI is weaving its intricate web deeper into the fabric of our daily lives and will soon become an indispensable tool in the workplace. But do we truly comprehend its capabilities or what we may be relinquishing by letting it in? Our upcoming Tech Strategy Summit on September 19 was built for business leaders and IT professionals looking to dive into the world of artificial intelligence, with a special focus on Microsoft Copilot.

Check out this video by Marc Laliberte, a Tech Strategy Summit speaker with WatchGuard Technologies. He discusses the good, the bad and the ugly of AI in cybersecurity.

Don’t miss it. Sign up today!

The post Artificial Intelligence and the Future of Work appeared first on CCB Technology.

1. Go Offline

Our first action is to cut off any communication between potential viruses and the attackers that sent them.

BEFORE YOU DISCONNECT:

If you haven’t already, open this blog on your mobile device so you can continue to follow along and disconnect your compromised device.

To go offline, you’ll need to unplug your ethernet cable or turn off Wi-Fi on your device.

How to unplug your ethernet cable:

Press down on the plastic clip at the top or bottom of the plug. Pressing down on the clip will release the anchor, allowing you to pull it from the device.

How to turn off Wi-Fi (wireless internet):

1. From the Windows desktop, click the Wi-Fi icon at the bottom right-hand of your screen. Utilize the touchscreen (if available) or mouse to select the on-screen options.
2. From the Wi-Fi section (on the right, above the taskbar), click the connected Wi-Fi network address.
3. Click Disconnect.

2. Start Your Antivirus Software

Next, open your trusted antivirus software. Select the option for a full or comprehensive system scan and start it. This is your digital defense force; let it find and neutralize any threats. If you don’t have antivirus software, now is the best time to pick one up. If you’re on a work computer, talk to your IT department to get their preferred software installed as soon as possible.

 Kaspersky Free, Bitdefender Free or Avast One are great free options if you can’t afford to sign up for a paid version!

Note: If you have disconnected from the internet and have not previously installed antivirus software, you can download the installer on a different device and transfer it over with a USB drive. Copy the installer to the computer that needs to be scanned, install the software, and use it to clean the PC. Once you are done cleaning the PC, scan the USB drive (if possible) before removing it to use somewhere else!

3. Change Your Passwords

If there is a chance you’ve been compromised, it means those attackers could have also gained access to your personal accounts! Let’s make sure to lock any potential invaders out. Start with your most sensitive accounts – email, online banking, social media, or anything that holds valuable personal or financial information. Remember, each account needs a strong, unique password!

If you struggle to keep track of all your passwords, now is probably a good time to consider installing or enabling a password manager like 1Password or Bitwarden. Both options are considered leaders in the password manager category. Password Managers help by storing your login information for all your websites, suggesting long, unique passwords, and then auto-filling the password area when you return to the website to help you log in with complex credentials you might not otherwise be able to remember. This ensures that no two accounts utilize the same credentials, so if one account is compromised, the others are likely safe!

4. Monitor Your Accounts

Despite having updated your passwords, it is important to remain vigilant and closely monitor your accounts for any suspicious or abnormal activities in the coming days. If something looks odd, get in touch with the support of the webpage, or in the case of a bank, call their fraud line immediately.

Some examples of suspicious activity include replies from people you haven’t contacted, emails to reset passwords or two-factor authentication codes appearing when you haven’t requested them!

5. Report the Phishing Attempt

Reporting the incident helps protect others, too. Inform your workplace’s IT department if it’s a work device or your email provider if it came via email. You can also report phishing attempts to your local law enforcement cybercrime unit or your country’s equivalent of the Federal Trade Commission (FTC) in the U.S. Learn more about reporting or report an event directly to the FBI here!

6. Learn and Adapt

You’re now part of the informed internet users’ club, more prepared to spot and avoid phishing attempts in the future. Stay vigilant! Always scrutinize the sender’s address and think twice before responding to unsolicited messages asking for personal information.

And… you’re done! A big sigh of relief is in order. You’ve acted promptly and wisely to protect your digital self. Remember, this guide is here for you anytime you need it. Stay safe, friend!

Additional resources:

8 User Tips for Identifying Phishing Emails

Microsoft 365 Information on Phishing Emails

Microsoft’s Most Common Phishing Trends

ITGovernance’s Easiest ways to Spot a Phishing Email

The post What to Do if You Clicked on a Phishing Link! A Step-by-Step Guide. appeared first on CCB Technology.

Myth 1: MFA Means Extra Steps Every Login

Many believe that MFA requires additional verification every time they log in. The truth is modern MFA systems often utilize ‘adaptive’ or ‘risk-based’ authentication. This intelligent approach considers factors such as your location and device type¹. If everything seems usual, you might only need your password. If something’s off, then the system asks for additional proof, striking a balance between a smooth user experience and strong security.

Myth 2: MFA Always Requires an App on a Cell Phone

A common belief is that MFA is synonymous with having a special app on your cell phone. While some MFA methods involve using an app to receive a verification code or notification, this is NOT the only approach. Multifactor Authentication can also be performed via biometrics (like fingerprints or facial recognition) ², hardware tokens³, or even text messages⁴. It’s important to remember that MFA is designed to be flexible, ensuring everyone can use it, irrespective of their device.

Myth 3: MFA is Just for Compliance

Some people also think MFA is just a compliance check for regulatory bodies. Yes, many compliance frameworks require MFA, but it’s not its sole purpose. MFA is a robust security measure offering strong protection against unauthorized access to accounts. It’s more than ticking a compliance box; it’s about safeguarding your sensitive data.

Myth 4: MFA is a Quick Fix for a Security Breach

The notion that MFA can be enabled after a breach to quickly fix security issues is outright dangerous. Multifactor Authentication is not a reactive solution, but a proactive measure to prevent unauthorized access. When an organization implements one of the various MFA solutions before a breach occurs, it can significantly reduce the risk⁵. It should be part of a larger security strategy, including strong password practices, regular software updates, and security education.

In Conclusion

Multifactor Authentication is an accessible, intelligent, and proactive security measure that doesn’t solely rely on cell phone apps to meet compliance requirements. Remember, the purpose of MFA is to keep your digital life secure by verifying your identity when some sort of risk is present, preventing unauthorized access. By dispelling these myths, we hope to encourage more people to adopt this essential layer of online protection.

Want to learn more about your MFA and IT Security options?

CCB offers a wide variety of security services that allow you to choose the right solutions for your needs. We‘ll help you get secure and stay secure. Tell us about your IT security needs▸

Footnotes

1. Microsoft, “Adaptive MFA” 
2. National Institute of Standards and Technology, “Biometric Authentication” 
3. Microsoft, “OATH Hardware Tokens” 
4. Microsoft, “Set up Text Messaging as Your Verification Method” 
5. Microsoft, “One Simple Action You Can Take to Prevent 99.9% of Account Attacks.” 

The post Dispelling the Myths of Multifactor Authentication appeared first on CCB Technology.

It’s important to recognize that experiencing burnout in your personal or work life can significantly impact your emotional, behavioral, and physical well-being. Symptoms can vary from person to person, but some common signs include:  

• Low energy or fatigue  
• Frequent illness  
• Feeling trapped or defeated  
• Helplessness or self-doubt  
• Loss of satisfaction or sense of accomplishment  
• Feelings of cynicism  
• Detachment  

In this blog, we’ll explore some principles influenced by one of my favorite authors Patrick Lencioni, to help you avoid burnout and unleash your true potential.  

1. Embrace Teamwork and Collaboration 

As an IT professional, you often work on complex projects requiring collaboration with various teams. For most of us, communication isn’t our superpower. If that’s true for you, this might be where work is needed.   

Embrace the power of teamwork to prevent burnout. Fostering open communication, sharing responsibilities, and encouraging collaboration might be uncomfortable, but so is stretching. When the workload is shared, you’ll find it easier to manage stress and accomplish tasks effectively.  

2. Establish Clear Goals and Priorities 

IT professionals can easily fall into a never-ending cycle of feeling overwhelmed (we all can) when we don’t take the time to set achievable goals and establish priorities for ourselves and our team. Breaking down large projects into smaller tasks makes them more manageable and adds focus to what truly matters. This helps avoid getting overwhelmed by an ambiguous workload.  

3. Practice Effective Time Management 

Time management is crucial for IT professionals as technology evolves rapidly and deadlines loom. Develop a time management system that works for you. Prioritize your tasks, allocate specific time blocks for each activity, and minimize distractions. You’ll reduce stress while achieving more when managing your time effectively.   

Real talk—we know this principle to be accurate, but we usually don’t do it. It’s easy to get caught up in putting out fires, but if everything’s urgent and essential, then nothing is. Draw lines with your boss to increase productivity.  

 4. “Unplug & Untangle” 

Maintaining a healthy work-life balance is essential for avoiding burnout. Stepping away from work and enjoying life outside the office is vital for your well-being and enhances productivity and creativity when you return to work. Dedicate time to activities that rejuvenate you. Engage in hobbies, spend quality time with loved ones, exercise regularly, and ensure you get enough rest.  

In episode 114 of The Impact of Leadership podcast, Michaela O’Donnell gives a simple analogy for avoiding burnout. “Like corded headphones, you’ve got to unplug and untangle. Then get plugged back in. Avoiding it will only make your situation worse.”  

5. Cultivate a Supportive Work Environment 

A common cause of burnout is a lack of adequate social support, so feeling supported by management can play a significant role in helping prevent it. Have open dialogues about fostering a culture where colleagues can openly discuss challenges, share ideas, and seek support. Encourage your team members to take regular breaks and vacations to recharge.   

If you’re the head of a department or team, use your authority to make a change. If you’re not, offering to help colleagues is a significant first step to developing a healthy environment. Creating an atmosphere of support and understanding will create a healthier and happier workplace for everyone.  

6. Continuous Learning and Skill Development 

Putting self-development and learning on the backburner happens easily when you’re already overwhelmed with a million other to-do’s that seem infinitely more important. However, technology is ever-evolving, and staying up-to-date is critical for an IT professional.   

Set aside time for yourself (even if it’s only 15-20 minutes a day) to invest time in blogs or podcasts, current news and trends, online courses, important conferences, or networking opportunities. Keeping up with the latest technology advancements will help you feel more confident and motivated. Networking with like-minded individuals allows you to discuss ideas and struggles with others and get solutions you might not have considered.  

You don’t have to know it all either – outsourcing aspects of your IT means you get access to a team of people with a wide range of skill sets and specialties, so you don’t have to overwork yourself trying to master everything.  

 7. Celebrate Success and Recognize Achievements 

In pursuing excellence, it’s easy to overlook the importance of celebrating successes. I am guilty of this constantly. You climb a mountain only to find yourself at the foot of the next one. Taking the time to acknowledge your accomplishments and those of your team members is vital. 

Managers that recognize and reward hard work and milestones achieved are people we want to follow. Not in management? No problem. Giving a co-worker a high-five or a shoutout goes a long way. Celebrating success fosters a positive work environment and fuels motivation, creating a buffer against burnout.  

8. Seek Support   

Knowing where to turn for support can be difficult when you’re feeling burnout. Seeking help is not a sign of weakness but rather a smart and proactive approach to caring for yourself. Share your concerns with trusted colleagues, mentors, or supervisors. Be honest and have an open dialogue about the struggles you are facing.   

Remember, lack of social support is a big burnout trigger. By addressing problems proactively, you can prevent burnout and find solutions that work for everyone involved (and save the company a lot of pain from losing you).  

Wrapping it up  

Preventing workplace burnout is a journey that requires effort and conscious choices. However, by following the above principles, you can maintain your well-being, unlock your true potential, and excel in your career.  

You’re not alone! Options like outsourcing can help you navigate your challenges and relieve the pressure.  

CCB Technology offers co-managed support and specializes in comprehensive project work. We’ve been there for countless individuals and are here for you, too. Let us help you maintain your sanity and manage your workload like a pro. 

The post Addressing Burnout in IT Professionals   appeared first on CCB Technology.

Ransomware is among the largest cybersecurity threats impacting business and personal data today. This presents a unique set of challenges for IT staff tasked with defending against the various forms and sheer volume of attacks. Understanding what data is at risk during a ransomware attack is critical to preventing massive business disruptions.

Businesses and their IT teams need easy, secure tools to get the most out of their data while keeping it safe as data volumes, infrastructure, and online threats grow.

So, how do you prepare? 

 1. Clean, reliable backup

Previously, having a clean, reliable copy of your data meant you could restore your system without paying the ransom – and it was a dependable strategy. Today, the landscape has changed dramatically, and new ransomware strains specifically target backup agents, software, and files to essentially hold your backups hostage and deny users access to them.

Creating a multi-layered defense is necessary to protect your backups – and access to those backups must be quick, simple, and easy. Why? Attackers are increasingly entering primary environments via endpoints and gaining access to backups first before compromising production environments and shutting things down. 

2. Immutable snapshots

Legacy backups are no longer enough, but luckily there is a solution to this problem – snapshots. 

Snapshots offer a quick “picture” of a server, encompassing its files, software, and settings, at a particular moment in time, just as the name suggests.

Generally, snapshots are an instant capture and preserve a point in time without transferring or duplicating existing data. This is why snapshots go hand-in-hand with most modern backup approaches to provide a stable, unchangeable image to do a backup.

With snapshots, you completely change your posture against cyberattacks because they are fundamentally impervious to attacks. Rather than defending or protecting, they minimize the spread of an attack by not being affected by it in the first place. This is similar to the “write once read many” (WORM) method of data storage, meaning it can’t be altered or modified once written.  

3. Replication

Although virtualization can provide effortless duplication, many companies fail to adequately back up their virtual machines.

Multi-tiering your replication procedures can help you defend against man-in-the-middle (MIM) cyberattacks which some replication technologies are susceptible to. Built-in and encrypted at the cluster level, but also covered through third-party integrations where this happens simultaneously.

4. Hyperconverged Infrastructure

More effective at protecting data than traditional systems, hyperconvergence is a progressive way to simplify your IT operations. HCI pools resources into an infrastructure that can be managed with cloud-like ease for the entire stack (hypervisor, storage, etc.). Virtualization software turns many high-performing processors into multiple virtual machines with their own virtual processors, thus allowing each OS to run its own set of programs independent of other OS running on different processors.

Storage protocol-based attacks simply won’t work with HCI infrastructure. Properly architected HCI solutions radically reduce the attack surface by eliminating storage protocols, not simply virtualizing SANs.  

5. Security through integration

Using various security tools makes management more challenging and less effective. Combining data protection and cybersecurity allows for secure data, systems, and applications reducing the overall risk of cyber threats.

This requires integrated tools that deliver anomaly detection, active protection, air-gapping, immutable storage, and multifactor authentication controls allowing continuous measurement and protection for recoverability. The goal is to identify and address issues, ensure data and business application restoration, and enhance security measures to minimize business risk while providing effortless protection.
  

Now that you know what the five keys to ransomware protection are, let’s consider the best approach to each one.

Scale Computing is a leader in edge computing, virtualization, and hyperconverged infrastructure solutions.

Working together with great partners like Scale Computing helps us ensure your organization’s cyber defenses work smarter, not harder.

Here’s how:

 1. Clean, reliable backup

With Scale Computing’s integration with familiar third-party backup vendors, users can benefit from various levels of distinctive storage subsystems. Host-level backups can be performed without needing an agent installation on guest VMs. Protecting virtual hosts on the Scale Computing appliance is as easy as selecting the desired VMs.  

With scheduling capabilities that are flexible enough to implement almost any backup strategy, traditional full and incremental backups can be part of the past.

2. Immutable snapshots

Scale Computing protects every virtual workload with snapshots, meaning you can recover in minutes by reverting to a previous snapshot. These snapshots are immutable – they can’t be altered or deleted by their VM in any capacity. Having snapshot immutability means an admin can rapidly respond to a ransomware attack by cloning a previous snapshot taken before the attack was deployed, create a new VM from it, and power it up.  

When cloning takes seconds, recovery is fast. 

3. Replication

All Scale Computing software systems include a free, built-in feature for system-to-system replication at the per-VM level. System-to-system replication operates non-stop, sending modifications to a secondary system as quickly as possible, with the snapshot functionality serving as the foundation for VM alterations.

Replication follows the snapshot schedule assigned to a virtual machine and can clone snapshots as often as every 5 minutes for solid recovery goals.

4. Hyperconverged Infrastructure

Some hyperconverged architectures already withstand attacks simply by eliminating legacy attack surfaces used by ransomware bad actors. Scale Computing’s true HCI integrates bare metal at all layers, such as the compute storage, virtualization, management layers, and data protection features, instead of traditional systems that combine these components from different vendors using open network protocols.

5. Security through integration

There’s no need to juggle multiple solutions. Scale Computing is unmatched in architectural flexibility and native backup and recovery to avoid data loss. It integrates with leading advanced backup and proactive ransomware third-party software vendors, like Acronis, to take data protection to any level customers need.  

In closing

An organization can’t prevent a ransomware attack completely. But, it is possible to mitigate the most negative effects of an attack by improving storage and data recovery systems before one happens.

If business continuity and ransomware protection are important to you, contact us and find out how simple and affordable it can be.

The post 5 Keys to Ransomware Protection appeared first on CCB Technology.

Longevity isn’t a word we associate with any of our personal digital devices, yet the “if it’s not broke, don’t fix it” philosophy seems to be the rule when it comes to our work devices. While most business owners want to stretch their asset dollars as far as possible, waiting until your computers are outdated can mean decreased productivity and increased downtime and repairs. 

Your employees’ work devices directly affect your cybersecurity, so developing a healthy replacement cycle is an essential business consideration. Figuring out the right upgrade schedule for business computers can be challenging, but it will help avoid the significant issues of waiting too long to refresh.

What‘s a good replacement cycle for business devices? 

Today’s computers run at peak for roughly 3-5 years, though most IT pros say it’s closer to 3 years. A “wait till it dies” mentality can be costly when applied to the devices your employees use daily – financially and even from an employee morale standpoint. Frustrating tools can quickly create a frustrated workforce. 

A study from Microsoft found that employees spend, on average, a day per year waiting for old computers to boot up. Their study also found that a PC beyond year four: 

• Runs slower and struggles to run multiple applications at once 

• Consumes more power and has a shorter battery life 
• Is 2.7x more likely to require repair than in year three 
• Decreases user productivity by 112 hours per year (nearly three weeks!) 
• Costs a company an average of $2,636 per year per device 

Further, these aging computers have twice the downtime and are three times more susceptible to security breaches and data loss. This translates to a significant upswing in the cost of ownership, making it more cost-effective to replace two or more PCs than to keep an old PC operational for more than four years. 

How do you spend your tech budget wisely? 

If your computers have hit the three-year mark, don’t pour more resources into old devices. The “make it last longer” philosophy can backfire where your computers are concerned, draining money and resources away from your business in other ways. Considering all the costs of outdated PCs, new devices are your best investment. 

Plan a computer refresh now.  

CCB can show you cost-effective solutions to meet your budget needs. You have options. Let’s talk. 

The post When is a Computer Outdated? appeared first on CCB Technology.

Weak passwords exist because of the simple convenience of being easier to remember. Strong passwords should be complex, random, and unique for each account and at least 12 varied characters long. Obviously, not something easy to commit to memory! So how do you train users and ensure they’re creating strong passwords? 

What End Users Can Do

Let‘s start with the basics. Here are important password practices to share with employees to teach and inspire better password habits. 

1. Don‘t reuse passwords.

If hackers access one account, they could gain access to other accounts that reuse that password. 

2. Don‘t leave passwords unsecured.

No post-it notes, notebooks, or unencrypted text files. 

3. Don‘t share.

Keep your accounts and your passwords safe by keeping them to yourself. Never give coworkers access. Every employee should have unique login credentials.

4. Make long, complex passwords.

A 7-character complex password can be hacked in roughly 31 seconds. Compare that to a 12-character version that uses upper and lower case letters, numbers, and symbols – it would take 3000 years!  

5. Change breached passwords.

The only thing worse than using a weak password is continuing to use one that has been breached! In 2021, 70% of users still reused compromised passwords found in breaches from the previous year. 

6. Use a password manager.

If your company offers one, learn how to use it. You only need to remember one password since the password manager will create and store them for all your accounts.

7. Change passwords at least annually.

The more vulnerable an account or site is, the more frequently your password should be changed, but at a minimum, change all your passwords annually.

What Your Organization Can Do 

When you consider that more than 40% of all breaches involve stolen credentials, managing passwords for your organization should be a vital part of your security strategy.

1. Use an Identity Access Management (IAM) solution.

An IAM authorizes the right users the proper access to your organization‘s applications, systems, and data. Once you have policies and procedures, adding and deleting access based on roles and responsibilities becomes efficient and quick.

2. Implement Multifactor Authentication (MFA).

Multifactor authentication (MFA) is one of the best security measures to protect against attacks. It forces potential hackers to bypass multiple authentication measures before gaining access to an account. Get it done if you’re still among the 50% of companies that still haven’t implemented it.  

By adding a second verification step, you can stop attackers before they access credentials, increasing the chances of stopping an attack before it starts. But because passwords are the main factor in MFA, authentication will be strongest when you also protect your passwords with a credential management solution.

3. Offer and require a password manager.

Passwords generated with a password manager are fundamentally impossible to crack and take things like a pet‘s name out of the equation! A password manager gives you more control over password quality, reduces the need for password resets, and alleviates the issue of reused, shared, or stolen passwords. Use a password manager wherever you can. It’ll allow users to create completely random passwords without having to create or re-type them.

An Offer Worth Considering 

WatchGuard recently introduced AuthPoint Total Identity Security. It contains everything you need for a complete MFA solution available as one package. Total Identity Security includes the AuthPoint MFA solution, Corporate Manager, and Dark Web Monitoring services so that you can enforce a strong password policy with the best user experience.  

With WatchGuard’s Corporate Password Manager, users can retrieve their corporate, personal, and shared vault passwords using the AuthPoint app and/or browser extension when they need to access their apps or systems. This allows organizations to add non-SAML Cloud applications to the Web SSO Portal for more robust authentication and a smooth SSO experience.

Want to learn more about your MFA and IT Security options?

Talk to your CCB Account Manager. CCB offers security choices that allow you to choose the right solutions for your needs. We‘ll help you get secure and stay secure.

The post Guidelines for Creating Strong Passwords appeared first on CCB Technology.

Here are eight questions to ask to help you identify a potential phishing attempt:

1. Is the sender familiar?

When it comes to identifying phishing emails, rushing can be your downfall, so slow down. If the sender is unfamiliar, do a thorough analysis. Check the display name and email address. Using banks, credit cards, and big retailers, scammers will impersonate display names to appear legitimate. Be sure the domain matches the organization’s name – @microsoft can become @microsaft or @microsoft123. Check online for legitimate URLs.

2. Is the greeting generic?

If you are doing business with someone, they should be using your name – it’s simple to personalize an email these days. If the email starts with “dear sir or madam,” you can be sure it’s not your bank or credit card company. Hackers may also avoid using a salutation altogether and move you directly to take action through a link.

3. Are there spelling and grammar errors?

These errors can be due to poor language translations, but they aren’t always mistakes. Sometimes they are meant to bypass spam filters that block keywords and phrases to prevent phishing attempts. They also weed out targets with greater attention to detail that are less likely to fall for their bait. Bottom line: legit businesses know how to spell.

4. Is the message urgent or threatening?

Pushing you for a quick response is a common trick to get you to act without thinking. Messages like “recent account changes” or “your package couldn’t be delivered” are screaming for immediate attention. Don’t respond, or click attachments or links, until you are 100% confident that the email is from a trusted source. If you can’t determine that, try contacting the organization through ways you trust.

5. Are they asking for personal information?

Never send personal information through email – reputable companies won’t ask you to do that. Be suspicious if they request you to provide login credentials, account numbers, payment information, etc.

6. Are the email domains consistent?

Always check embedded links in an email by hovering the cursor over them, but don’t click on them! If the link address doesn’t match the embedded link, it is most likely malicious and redirecting you to a phishing website. Remember, never click on a domain without a URL that starts with https.

7. Are there suspicious attachments?

Malicious attachments are an easy way for attackers to deploy malware onto your device and gain access to sensitive data. Look for file types like .exe, .scr, and .zip. Most reputable institutions will direct you to their website to download documents or files – they don’t randomly send you emails with attachments.

8. Is it an urgent internal request?

Don’t automatically trust emails from internal sources if you have concerns about the email – like requests for urgent attention or asking for sensitive information. HR-related emails are top on that list and most often involve a financial verification or change. Message or call to confirm the sender is legitimate.

Think the email you’re looking at is a phishing attempt?

Don’t just delete it. Flag it as spam mail so your email client will know to move these types of emails to your spam folder in the future, ensuring you don’t accidentally open them going forward.

Phishing attacks are becoming increasingly sophisticated, and you simply won’t always be able to detect them. If you think a phishing attack has fooled you, immediately report it to your IT department. Don’t let embarrassment hold you back. Your IT team will be able to determine if the email you received is legit, run a virus scan, and address suspicious activity.

So, should you lose sleep over phishing attempts? No, there are a lot of phishing emails out there, but fortunately, antivirus, firewalls, and spam filters stop most of them from ever getting into your inbox – so you won’t have to see them often. You only need to be prepared to defeat the few that get through. Stay educated and be cautious and discerning about what you open or click on.

Don’t be fooled by scammers – contact CCB to learn more about our security offerings and how we can help you train your users.

The post 8 User Tips for Identifying Phishing Emails appeared first on CCB Technology.